Customer Service
Contact Us
If you have any questions, please contact us at micielomicielo@yahoo.com. We'd be glad to help! For common questions about shipping and our policies, please read below.
Shipping & Delivery
SHIPPING METHOD
We ship USPS First Class or Priority Mail unless otherwise requested. You will receive an e-mail when your package has been shipped.
INSURANCE
We are not responsible for any lost or damaged items in the mail. If you would like to insure your item/items, please let me know so that I can adjust the shipping fee accordingly.
RUSH FEE
All items are made to orders. Every effort is made to ship your order within 2 weeks of payment or sooner. If you need an item sooner, let us know in your order. We can do a rush order for the additional charge of $5 per item.
Privacy & Security
Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.
- Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
- We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
- We will only retain personal information as long as necessary for the fulfillment of those purposes.
- We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
- Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
- We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
- We will make readily available to customers information about our policies and practices relating to the management of personal information.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
Returns & Replacements
Defective items may be returned for repair or exchange within 10 days. I do not refund shipping charges. Please contact me first before returning any item. If you are unsatisfied with my service or product, please do not hesitate to contact me directly instead of giving a negative feedback. I will do my best to make things right for you!!! Thank you!
Ordering
Any item can be customized or changed to make it perfect for you! If you see something you like but prefer it in different color combinations, or on a different size or a different color shirt, please let us know. We will see what we can do! If you have any cool idea that you would like us to create, send us an email. All ideas are more than welcome! We will be more than happy to make a perfect shirt for you!
Payment, Pricing & Promotions
We only accept payments via Paypal at this time. Please make sure that your Paypal address matches the one you have provided to Etsy. Paypal accepts all major credit cards and e-checks as well. If you pay with an e-check, we will wait until it has cleared before shipment. Please pay promptly. Your payment must be remitted within 5 business days or your item/items will be canceled. All items must be paid in full before shipment. Thank you!
Updating Account Information
To edit your account information login in and click on account in the upper right hand corner of the website. This will bring you to your account information where you can edit your email address, shipping address, wishlist, reviews, and tags.
Washing and Drying Instructions
Hand wash preferred. May use delicate cycle. Do not use bleach. Line or hang dry please. None of my items are intended for sleepwear.